Support

Frequently asked questions

How do I record a sermon?

Open Smible and start a recording when the sermon begins. Keep your phone fairly close to the speaker and leave the app open. The recording is saved on your phone. Please only record where your church allows it.

How are my notes and lessons made?

If you turn on Notes and lessons with AI (you’re asked before your first upload, and can change it in Settings), your recording is turned into text: on iPhones with iOS 26 or later this normally happens on the phone itself, so the audio never leaves it; otherwise the recording is uploaded and transcribed by our transcription service. The transcript is then sent to our AI partner, which writes a summary and six short lessons, one for each day. We delete the audio from our servers once it’s transcribed. AI can make mistakes, so check what it writes against the Bible. Full details are in our Privacy Policy.

Puff gave a wrong or harmful answer. What do I do?

Tap Report under the answer and choose a reason. Our team reviews every report within 24 hours. See our Community Guidelines.

Someone posted something upsetting. How do I report or block them?

Tap ••• on the prayer request, feed item or comment, then choose Report or Block. What you report is hidden from you straight away and our team reviews it within 24 hours. Blocking hides your posts and theirs from each other. See our Community Guidelines.

How do I delete my account?

In the app, tap the round Puff picture at the top right of the Home screen to open Settings, then tap Delete account. This permanently deletes your account and your data. More details, including what to do if you can’t open the app, are on Delete your account.

How do I get a copy of my data?

Go to Settings → Export my data.

How do I restore my purchases?

Sign in to the same Apple ID or Google account you bought Smible Plus with, then go to Settings → Restore purchases. To keep your notes and progress when you change phones, sign in to Smible (Settings → Sign in or create an account) before you switch.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google. On iPhone go to Settings → your name → Subscriptions; on Android open Google Play → Profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel your subscription. For refunds, contact Apple or Google.

What does the church dashboard do, and what can my church see?

Church leaders can use the Smible church dashboard on the web to upload their church’s sermons for members, see how members are getting on, and invite people with a link or QR code. If you choose a church in the app, its dashboard staff see only your name (the one you chose in Settings, or your sign-in name, or “Smible member”), when you joined, how many lessons you did this week, your current streak and the day you were last active. They never see your email, answers, journal or recordings.

Church leader wanting to set up your church? Email us.